Returns & Refunds

Start with an email

Email admin@grootu.com with your order number, the email used at checkout and the reason for your return. For a product problem, include a photo or video showing the issue.

We will provide the return address and instructions by email. Please contact us before sending anything back; do not return items to the address printed on the shipping package unless we instruct you to do so.

Who pays for return shipping?

• Satisfaction returns: you pay the return postage if you change your mind or the product is not right for you.
• Faulty, damaged or incorrect items: Grootu covers the necessary return shipping. Contact us first so we can arrange the next step.

Our 60-day guarantee does not include free return shipping for satisfaction returns.

What should I return?

You may try the showerhead during the guarantee period. Return it securely packed with the included parts that you still have. Damage caused by misuse or accidental damage is not covered by the satisfaction guarantee.

For a full refund of a Buy 1, Get 1 Free bundle, both showerheads must be returned. Email us before returning only part of a bundle so we can explain the available options.

Refunds

After we receive and check your return, we will confirm the refund by email. Approved refunds go back to the original payment method for the eligible product amount paid. Your bank or payment provider may take additional time to post the refund.

Postage you pay for a satisfaction return is not reimbursed. For faulty, damaged or incorrect items, we will explain the remedy and any shipping reimbursement before you send the return.

Filter subscriptions

If you also want to cancel future replacement-filter deliveries, tell us in your return email. A return request and a subscription cancellation are separate requests. Orders already dispatched will be handled separately.

Your consumer rights

This satisfaction guarantee is additional to any rights you have under applicable consumer law and does not limit those rights.